Return policy
ZION NETWORK returns and exchange policy gives you the option to return or exchange items purchased on ZION NETWORK for any reason within the specified return/exchange period (i.e., 15 days). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product, but please take adequate measures to preserve its condition.
During pick-up, our delivery agent may do a quality check on the return. For a successful pick-up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes, in which case a refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we will ship it back to you. If you choose to exchange the item for reasons of mismatch of size or receipt of a defective item, you will be provided with a replacement free of charge. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on ZION NETWORK for the same or different sizes of the same style or for any other item of the same or different value from ZION NETWORK within the specified exchange period, subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this policy:
Cosmetics cannot be exchanged or returned.
Some products can only be exchanged, not returned.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
Under the exchange policy
If the exchanged item is of higher value, the difference will be charged to you; if the exchanged item is lower of its value, the difference will be refunded to you after successfully pick up of the original item.
If you want to exchange an item purchased on ZION NETWORK for another of equal or greater value, you must contact ZION NETWORK within 48 hours.
For an exchange, the net amount paid by you (excluding instant cashback/discount) to purchase the original item will be considered to calculate the difference in amount between the original and exchanged item, which will be payable by you or refundable by ZION NETWORK, as the case may be.
Following the successful pickup of the original item from you, a valid refund for exchange will be issued.
Only interchangeable pincodes are allowed.
You can only exchange one item for another, and you cannot exchange it for more than one product.A customer can exchange multiple items at a time by initiating a separate exchange request for each of the items.
Non-returnable items/categories are not exchangeable.
ZION NETWORK shall reserve the right to restrict exchange of the items purchased on ZION NETWORK if a customer in any way breaches or misuses this policy, as determined in ZION NETWORK sole discretion. If you have purchased an item that has a free gift or offer associated with it and you wish to return the main item, then you will have to return the free product as well.
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt being shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails, the product will be reshipped back to you.